"no one is nice all the time, no one is mean all the time. Think about what someone is going through that’s making them be mean to you. Maybe their pet gerbil died and they are really sad inside, or maybe they got in a fight with someone that they really like. Maybe they are really shy and don’t know how to socialise, they just want to run and hide. Not saying that it’s justified, but if we learn to emphasise, the resentments will vaporise, situations metamorphosis’ before our very eyes. Then the need to stereotype will become outdated when we realise everyone is really complicated"